RETURNS AND REFUNDS

We want you to be completely satisfied with your purchase from aignermunichus.com. If you are not satisfied with an item, you may return it in accordance with our policy outlined below.

Return Eligibility
To be eligible for a return, your item must be unused, in the original condition, and in its original packaging with all tags attached. You must also present the original proof of purchase. Certain product categories may have specific return conditions.

Return Process
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and detailed instructions. Returns cannot be processed without this authorization. All return shipping and handling is the responsibility of the customer unless the return is due to our error or a defective product.

Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be processed to your original method of payment.

Non-Returnable Items
The following items cannot be returned under standard policy: items marked as final sale, personalized or bespoke items, and items damaged due to customer misuse or wear. For hygiene reasons, certain products may be non-returnable if their sealed packaging has been opened.

Refunds
After we receive and inspect your return, we will process your refund. Please note that shipping charges are non-refundable. A refund may be declined or a restocking fee applied if the returned item does not meet our eligibility criteria. You will be notified via email once this process is complete.

Exchanges
We currently do not offer direct exchanges. To exchange an item, please process a return for the original item and place a new order for the desired item.

Return Shipping
You are responsible for the cost and risk of returning the goods. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for items lost in transit.

Damaged or Incorrect Items
Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately. We will evaluate the issue and arrange for a replacement or return at our expense.

For the complete terms, detailed instructions, and to initiate a return, please visit our official returns portal at:
https://www.aignermunichus.com

This policy is designed to ensure a fair and efficient process for all our customers.